Lightwave RF Reviews

Fast and precise reply. I brought up a problem with the Support crew (Euan) and got a call back in just 20 minutes after they opened. The reply was spot on, to the point, and fixed the trouble I was facing. Awesome support.

Excellent assistance for sure! I've been using Lightwave gadgets for a decade now, and I'm really impressed with the latest smart series.

I'm in the middle of renovating a four-bedroom Victorian terrace and rewiring the entire place. I wanted to set up smart lighting, and after doing a ton of research, I decided on Lightwave. It was a huge relief chatting with Dave; his expertise was just amazing. I shared my plans with him, and we went through each area, putting together a precise list of what I required. Just a few days later, everything was ordered and handed over to the electrician.

Dave was super helpful in picking out the perfect switches for my project, guiding me on how to strike the right balance between ease of use and adding extra features with buttons in handy spots.

Once they showed up, upgrading my setup was a piece of cake thanks to the Lightwave videos and their tech pages.

I've had them set up for over a month now, and they're performing wonderfully. The app is decent, and the responsiveness of other switches not directly linked is quite impressive.

I got to chat with tech support to optimize my setup and tweak some automations I was having trouble with. That's something you just don’t find with other brands...

The energy monitoring from Lightwave Plus gives some great insights. I’m looking forward to seeing more features added to the Lightwave Plus membership in the future.

A Lightwave and Philips Hue integration would be super exciting, combining the best of both worlds. Sure, I could set it up through IFTTT, but a first-party solution would be fantastic.

Can’t wait to see what new products Lightwave rolls out next.

Quick replies, fantastic remote assistance, and packed with clever solutions to tackle the problem. Excellent service, much appreciated George.

I ran into a problem trying to log into my Lightwave App and couldn't fix it on my own. I reached out to the tech support team, got connected in just a few minutes, and chatted with a super nice and helpful guy named Euan. He took care of my issue pretty quickly and had me back online in no time. Honestly, this is the best customer service I've experienced in ages when calling tech support. Top-notch service!

The team at Lightwave is always super quick to respond. This time, I submitted a ticket online instead of calling, but I still received a fast reply with a fix for my problem.

I've even gotten solid support on weekends while I was upgrading the system and had to check things with wires dangling out of the wall and the light dimming!

The quality of their products is impressive, and they’re mostly a breeze to set up. In my experience, their support really shines, offering tech assistance via email whenever I have queries or if something isn’t functioning quite right. I’ve been using their products for several years now, and they just work... simple as that! My only minor gripe is the difference between the mobile app and the web version, but since the Smart Web app is still in Beta, I reckon improvements will come eventually. Looking forward to some new features!

I had a question about a recently launched item (L40).

Sadly, Lightwave hasn't put out the documentation yet, so I’m taking away one star.

I submitted a support request and got a lightning-fast reply (just 20 minutes) that sorted out my issue. Big thanks to George!

Euan was awesome and truly assisted me. I had just settled into a new place where all these incredible items are installed. Appreciate all your help and quick responses.

The tech support was super helpful. Saffron guided me on precisely what I required. There was no pressure to buy anything. I felt confident in making my choice.

Dave and Richard really went above and beyond to assess our entire lighting setup and suggest specific lightwave items. They were involved in multiple calls and even made an on-site trip to sort out some electrical configurations (which wasn't even part of their job).

I can't recommend them enough - I'm planning to put together a case study for them.

It’s a bummer to realize after making my purchase that the company has decided to lock some features behind a paywall unless you cough up for a subscription. After shelling out almost £500 for the hardware, I didn’t think I’d have to fork over an additional £80 annually just to use basic functions like double-tapping the buttons.

This situation brings to mind the BMW heated seat subscription - it’s a concerning trend that I really hope doesn’t catch on with other brands.

I purchased a smart switch (L92) from Lightwave, but I was having trouble figuring out the wiring to hook it up to my boiler. I reached out to their tech support, and Euan told me that if I could share some pictures of my current wiring, he would have their engineer take a look. Just an hour after I sent the details, I received thorough instructions on what steps to take. I followed them, and my boiler was up and running in no time. I was really impressed with how Euan took charge of the issue and responded so quickly. Great job!

I've worked with Dave for about a year now; his customer service is top-notch and he really goes above and beyond. He set up the products all over my house and they’ve been performing wonderfully up to this point. Thanks a bunch!